Deposit Payment Refund Policy
The deposit payment used to reserve your section is NON REFUNDABLE. If you are needing to cancel your reservation you must do so within 24 hours of paying your deposit in order to receive a refund. When canceling you will only receive back the deposit amount and NOT the processing fee. In the event we have to cancel your reservation we will make contact via text, email, or phone and offer a refund (not including processing fee) or a chance to reschedule.
Reservations can only be rescheduled to a different night up to 24 hours BEFORE your original reservation date. Any requests made AFTER your original date has passed will not be permitted. You will only be allowed to reschedule ONCE with the same deposit payment. If an additional deposit payment is required, that will have to be paid before you are rescheduled. Failure to pay the additional deposit will result in your reservation being cancelled and the deposit will not be refunded. A new reservation and deposit payment will need to be made if rescheduling is not done before scheduled arrival.
For same day or next day reservations cancellations cannot be made only rescheduling. Requests to reschedule must be made BEFORE the original scheduled arrival time. Any requests to reschedule after the arrival time will not be permitted. The deposit payment will no longer be able to transfer to a different day.
ALL RESERVATIONS ARE FINAL! Any changes to your section choice, rescheduling, or adjustments to your guest count will NOT result in a partial or full refund. If there is a decrease in the number of sections needed the refund deposit payment cannot be applied or credited to the bottle only minimum of the remaining section.
If you need to reschedule, edit your reservation, or request a refund please send an email to: info@infinitybarpuntacana.com
Infinity Bar Punta Cana
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Club hours
Sunday: 10:30 P.M – 2:00 A.M
Monday: 10:30 P.M – 2:00 A.M
Tuesday: 10:30 P.M – 2:00 A.M
Wednesday: 10:30 P.M – 2:00 A.M
Thursday: 10:30 P.M – 2:00 A.M
Friday: 10:30 P.M – 3:00 A.M
Saturday: 10:30 P.M – 3:00 A.M
Contact Us
Our staff is professional and courteous, and we’re always happy to help with reservations or general club questions. Use the FAQ tab on our website to see the answers to common questions, or feel free to contact us directly.
punta cana, Dominican Republic
Av. España, Punta Cana 23000, Dominican Republic
info@infinitybarpuntacana.com